Return, Refund and Cancellation Policy

Return & Refund Policy

Last Updated: September 21, 2026

At Shree Hari Krishna Ghee Store, product quality and customer satisfaction are important to us.

As we sell consumable food products, returns are subject to food-safety and hygiene considerations.

Eligible Return or Replacement Issues

Please contact us if you receive:

  • A damaged product
  • A leaking container
  • A broken container
  • Tampered packaging
  • The wrong product
  • An incomplete order
  • A product materially different from what you ordered

Please report eligible issues within 48 hours of delivery.

Proof Required

To help us investigate your request, please provide:

  • Order number
  • Customer name
  • Registered phone number or email
  • Details of the issue
  • Clear photographs of the product
  • Photographs of the outer packaging
  • Photograph of the shipping label where required

We may request additional images or videos if necessary to verify the issue.

Non-Returnable Food Products

For hygiene and food-safety reasons, food products that have been opened, used or consumed generally cannot be returned solely due to:

  • Change of mind
  • Personal taste preference
  • Ordering the wrong quantity
  • Ordering the wrong size
  • No longer wanting the product

This does not affect customer rights where the product is genuinely defective, damaged or incorrectly supplied.

Natural Ghee Texture Changes

Ghee naturally reacts to temperature.

Depending on surrounding conditions, ghee may become:

  • Liquid
  • Semi-solid
  • Grainy
  • Firm

These natural texture changes do not by themselves indicate that the product is defective or spoiled.

Replacement

If your claim is approved, we may provide a replacement for the affected product depending on availability.

Approved replacements for products damaged or incorrectly supplied by us will generally be shipped without additional product charges.

Refunds

If an eligible replacement cannot be provided or if a refund is approved, the amount will normally be refunded to the original payment method.

Once a refund has been initiated, it may take approximately 5–10 business days to appear in your account depending on your:

  • Bank
  • Card provider
  • Payment gateway
  • Other payment service provider

Shipping Charges

Shipping charges, where applicable, are generally non-refundable unless the issue resulted from an error on our part, damaged delivery or another eligible circumstance.

Cancellation Before Dispatch

If you want to cancel your order, please contact us as soon as possible.

Orders may generally be cancelled only before dispatch.

Once the parcel has been packed or handed over to the courier company, cancellation may not be possible.

For eligible prepaid cancellations, the refund will be processed to the original payment method.

Unauthorised Returns

Please do not return or courier products to us without first contacting our customer-support team.

Unauthorised returns may not be accepted or processed.

Fraudulent Claims

We reserve the right to verify claims involving:

  • Repeated refund requests
  • Altered evidence
  • Suspicious activity
  • Misuse of the refund process

This does not affect legitimate customer rights available under applicable law.

Contact Us

For return, replacement or refund assistance:

Shree Hari Krishna Ghee Store

Email: shreeharikrishnagheestore@gmail.com

Phone: +91 98206 73499

Address: Shop no. 4, Parvati Mension, Block-A, 400007 Mumbai, Maharashtra, India