Shipping and Delivery Policy

Shipping Policy

Last Updated: September 21, 2026

At Shree Hari Krishna Ghee Store, we carefully pack every order to help ensure that your products reach you safely.

This Shipping Policy applies to orders placed through shkgheestore.com.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Weekends

  • Public holidays

  • Promotional periods

  • Operational circumstances

Customers will receive shipping or tracking information where available after dispatch.

Shipping Charges

We currently provide free delivery on eligible orders above ₹4,999.

For orders below the applicable free-shipping threshold, shipping charges, if applicable, will be displayed during checkout.

The free-shipping threshold and promotional shipping offers may change from time to time.

Delivery Locations

We deliver to locations serviceable by our courier and logistics partners.

Some PIN codes or geographical areas may temporarily or permanently be unavailable for delivery.

If an order cannot be delivered to your location, our team may contact you.

Estimated Delivery Time

Delivery time depends on the customer's location and courier network.

Delivery may take longer during:

  • Festivals

  • Sales and promotions

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Courier delays

  • Local restrictions

Any delivery date shown on the website should generally be treated as an estimate rather than a guaranteed delivery date.

Correct Delivery Details

Customers are requested to provide the correct:

  • Full name

  • Delivery address

  • PIN code

  • Mobile number

  • Other relevant delivery details

Incorrect or incomplete information may cause delivery delays or failed delivery.

Additional charges may apply if a parcel needs to be dispatched again because of incorrect customer information or repeated unsuccessful delivery attempts.

Damaged Packages

If you receive a visibly damaged, leaking, broken or tampered parcel, please document the condition immediately.

We recommend taking photographs or a video of:

  • Outer packaging

  • Shipping label

  • Damaged area

  • Products inside the parcel

Please contact us within 48 hours of delivery.

Missing or Incorrect Products

If an item is missing from your parcel or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Details of the issue

  • Images of the package

  • Images of the products received

Our team will review the request and provide an appropriate resolution.

Delivery Delays

We work with independent courier providers.

We will reasonably assist customers with tracking delayed orders; however, some delays caused by shipping providers, weather or circumstances outside our reasonable control may be unavoidable.

Shipping Support

For shipping-related enquiries:

Email: shreeharikrishnagheestore@gmail.com

Phone: +91 98206 73499

Return & Refund Policy

Last Updated: September 21, 2026

At Shree Hari Krishna Ghee Store, product quality and customer satisfaction are important to us.

As we sell consumable food products, returns are subject to food-safety and hygiene considerations.

Eligible Return or Replacement Issues

Please contact us if you receive:

  • A damaged product

  • A leaking container

  • A broken container

  • Tampered packaging

  • The wrong product

  • An incomplete order

  • A product materially different from what you ordered

Please report eligible issues within 48 hours of delivery.

Proof Required

To help us investigate your request, please provide:

  • Order number

  • Customer name

  • Registered phone number or email

  • Details of the issue

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photograph of the shipping label where required

We may request additional images or videos if necessary to verify the issue.

Non-Returnable Food Products

For hygiene and food-safety reasons, food products that have been opened, used or consumed generally cannot be returned solely due to:

  • Change of mind

  • Personal taste preference

  • Ordering the wrong quantity

  • Ordering the wrong size

  • No longer wanting the product

This does not affect customer rights where the product is genuinely defective, damaged or incorrectly supplied.

Natural Ghee Texture Changes

Ghee naturally reacts to temperature.

Depending on surrounding conditions, ghee may become:

  • Liquid

  • Semi-solid

  • Grainy

  • Firm

These natural texture changes do not by themselves indicate that the product is defective or spoiled.

Replacement

If your claim is approved, we may provide a replacement for the affected product depending on availability.

Approved replacements for products damaged or incorrectly supplied by us will generally be shipped without additional product charges.

Refunds

If an eligible replacement cannot be provided or if a refund is approved, the amount will normally be refunded to the original payment method.

Once a refund has been initiated, it may take approximately 5–10 business days to appear in your account depending on your:

  • Bank

  • Card provider

  • Payment gateway

  • Other payment service provider

Shipping Charges

Shipping charges, where applicable, are generally non-refundable unless the issue resulted from an error on our part, damaged delivery or another eligible circumstance.

Cancellation Before Dispatch

If you want to cancel your order, please contact us as soon as possible.

Orders may generally be cancelled only before dispatch.

Once the parcel has been packed or handed over to the courier company, cancellation may not be possible.

For eligible prepaid cancellations, the refund will be processed to the original payment method.

Unauthorised Returns

Please do not return or courier products to us without first contacting our customer-support team.

Unauthorised returns may not be accepted or processed.

Fraudulent Claims

We reserve the right to verify claims involving:

  • Repeated refund requests

  • Altered evidence

  • Suspicious activity

  • Misuse of the refund process

This does not affect legitimate customer rights available under applicable law.

Contact Us

For return, replacement or refund assistance:

Shree Hari Krishna Ghee Store

Email: shreeharikrishnagheestore@gmail.com

Phone: +91 98206 73499

Address: Shop no. 4, Parvati Mension, Block-A, 400007 Mumbai, Maharashtra, India